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Frequently asked questions

Before your initial consultation, please read the following commonly asked questions to make the most of your consultation.

Q: How will I know if I chose the right therapist for me?

A: The only way to know for sure is to have a session. Most people have a good sense of fit with the right professional within the first two sessions. This can be done through the initial consult and Intake session. We also try to provide you with information on our website to give you a sense of who we are and how we work.


Q: Do you provide in-person or online counseling?

A: All counseling sessions are conducted via a secure, HIPPA compliant and easy-to-use telehealth platform (similar to Zoom or Skype). Established clients can also hold some sessions by telephone, if needed. We will be providing in-person counseling when our new offices are completed.


Q: Is online counseling right for me?

A: Although there are many advantages of online counseling (it’s convenient, effective, keeps us safe from infectious diseases (such as COVID-19), it’s not right for everyone. Online counseling (teletherapy) works best for those with mild to moderate symptoms (not people who are suicidal or in severe crisis), are comfortable using technology, and have a quiet, private place to have their sessions.


Q: Who do you work with?

A: We provide counseling for children ages five and up (regular parent/caregiver meetings are required for all clients 17 and under), adults, couples, parents and families who reside in California.


Q: How long do appointments last?

A: Appointments range from 45-60 minutes. These are the standard lengths of therapy sessions. Couples sessions are 75-90 minutes. Groups can run from 60-90 minutes.


Q: How often will we meet?

A:  WIth children (under 12) we begin with once a week. It is important to gain therapeutic trust and some momentum in the beginning by meeting weekly or progress can stall out. At around 6-8 weeks, if goals are being met, we can move to an every other week schedule. This schedule is also for those (at any age) who are in crisis.

Otherwise, sessions are generally on an every other week basis. Once goals are being met we start to add more time between sessions. We have an open door policy - any client is always welcome to return for check-ins, tune-ups, or to start regular meetings again.

Q: What theoretical approach or modalities do you use?

A: We pull from a variety of theories and techniques. Most notably; cognitive behavioral therapy (CBT), acceptance and commitment therapy (ACT), mindfulness, art therapy and trauma informed therapies. For more detailed info on each approach, see the Services page.


Q: Do you prescribe medication?

A: Our psychotherapists do not provide medication. If you want to be evaluated for psychiatric medication and/or natural therapies, you will be referred to our partnering health professional, your primary care physician or a psychiatrist. If you already taking medication, we will coordinate care with your doctor(s). We believe in a collaborative team approach.


Q: Are there any issues or types of clients that you DON’T work with?

A: We do not conduct child custody evaluations nor do we provide custody recommendations. We also do not provide treatment for psychotic disorders (schizophrenia, schizoaffective disorder, etc), or personality disorders. Due to state licensing laws, we can only provide therapy and counseling to individuals residing in California or outside of the U.S.

Q: What is your cancellation policy?

A: We require 48 hours notice of cancellation or you will need to pay for the appointment. An occasional exception may be made in the case of an emergency. It’s important that we meet consistently in order to make progress.


Q: What are your office hours?

A: The Center is open M-F 9 am-6 pm. However, each therapist has their own schedule, with some providing evening and weekend hours.


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